Diamond Resorts International
Diamond Resorts International is a vacation ownership. You can read more about them here. I am going to share a bit about our experience.
We are Timeshare owners and have been for 7 years now. For the most part we are satisfied customers but recently when hurricane Odile struck Baja, California many Diamond Resorts customers were left with no choice but to have their reservations cancelled.
Understandingly we were not able to travel to Cabo San Lucas. What is not understandable is the way Diamond Resorts has been treating us. We had planned for a 14 day stay in Cabo which we used 15,960 points for. These were our points that were from 2013. Points at Diamond Resorts can be carried over for 1 year. But due to this situation happening in September and our planned Cabo vacation taking place in November, we had no big chance to find a vacation spot in less than 2 months. When I was speaking with the representative about this issue I was told we were lucky that our points were even being returned, that it isn’t something they must do. After sending an email too
Sarah Hulme | Senior Vice President of Global Club Operations email@example.com I received a phone call from another Customer Service Hospitality of Diamond Resorts International. She apologized that there was very little that could be done in this situation. That we still had to use our points of 15,960 by the end of this year. I asked for her assistance in finding another tropical location where we would be able to use our points. She did some searches but everything was turning up only needing less than 5,000 points which meant we would still remain at a loss. Using less points is great any other time! But not in this situation. I would expect more from Diamond Resorts. Her only other idea was that we book through Interval International for a vacation next year, that would not only take our points but this comes with a fee. We have used Interval International and have no complaints my rant about all this is we had this wonderful 2 weeks planned in Cabo and we just want to be somewhere tropical in November and not next year!
We are very disappointed in the way Diamond Resorts has handled this situation and I know we are not alone in this. You can read about others here.